Waste Management Canada

Kelley Crozier was engaged by Waste Management Canada as the Market Area Fleet Manager. The opportunity involved the organization and management of nine fleet repair facilities throughout British Columbia, as well as oversight of the facility at head office in Coquitlam. Some of Kelley's accomplishments included:

Organizational Efficiencies

• Introduced of policies and procedures which resulted in the lowest sustainable cost per operating hour in Canada for all three shop categories. The managers in each shop presented their awards at a ceremony in Las Vegas.
• Initiated of the use of preferred vendors through a best value competitive bidding process. Service contracts struck from the new processes saved over $50k in annual facilities maintenance.

Compliance

• Creation of improved policies and procedures to ensure that owner operators conformed to the CVSE and NSC regulations. Initially resistant, the owner operators became change champions as their asset availability increased and their operational costs decreased.

Administration

• Remodeled the capital equipment ordering processes to ensure on time delivery and order matching. New processes developed by the corporation had potential flaws which could have made start up contracts impossible to fulfill.

Project Management

• Created project management policies and procedures which saved thousands of dollars in capital project overruns. The new guidelines saved over $7k on the first project, the installation of a heavy lift in the main shop.
  
  
• Fast tracked the start up of a decommissioned on site fuel station. The head office location was placed in financial and logistical crisis when the commercial fuel supplier had to shut down on short notice.
  
  The existing station had been out of service for five years and was in poor condition. Startup included the coordination of three regulatory agencies, five vendors, creation of policies and procedures and the training of 175 employees.
  
  The project was completed in three weeks. Normal start up timelines for these types of projects are three months.

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